At Podobrace, customer satisfaction and service is our main priority. Therefore, the sending and returning of our products is completely free of charge throughout the UK! Returning an item is also very simple. Every order includes a return form which outlines the most efficient return process in the following steps.
1. Check whether the product meets all the requirements below. Does it? Continue to step 2.
2. Please, if possible, fill in the reason for your return on the form that was provided in the envelope or package and proceed to step 3. ( Filling in a return reason is not mandatory, but helps us improving our products & service )
3. Place the completed form in an envelope with the returned product. To process your return in the most efficient way, please enclose the return form. Request your return here and fill in the necessary data. After we have reviewed and approved your return request we will send a link to your e-mail address.
4. Afterwards, you can download and print your return label by yourself, quick and easy.
5. Put the picklist back and send it along with the package.
6. Finally, deliver the package to a post office or post box near you.
Once the return has been received and processed by our return department, our finance department will immediately refund the full amount you paid. Online safety is our main priority. Therefore, all returns are processed by our partners MultiSafepay and PayPal, a safe and secure payment agency. This can take up to 5 - 10 working days. Klarna Invoice: If the order has been placed through Klarna Invoice, and has not yet been paid, this order will be cancelled. If the order has already been paid, the full amount will immediately be deposited into the account you specify.
- Please note for all products that are soiled, damaged or heavily worn, We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
- Please return the product in its original packaging
It is important to check for defects upon receiving your order. If the product is defective, then it is covered by our warranty. In this case, we will immediately dispatch a replacement and take full responsibility for any costs incurred. The warranty term for this product is 3 months and covers only manufacturing faults. If you still have any questions or concerns, please don't hesitate to contact us so we can help you as soon as possible. Our team is dedicated to providing the best possible service and is always ready to assist you.
Right to cancel
- Same day shipping on all orders placed before 10:59 PM!
- Over 35 years of experience and knowledge!
- Free professional advice from one of our therapists!
- 14-day return period!
- Guaranteed of the best price!
- 10% discount on your next order!
- Maximum service and quality!
- Safe and reliable!
- Only the best products!
- Money-back when dissatisfied!
- Free shipping in UK above £ 100,-
- All products in stock!
- Overall swift delivery!